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Switching Credit
We want to support customers who wish to start enjoying GoFibre's services as soon as possible. That's why we're offering a switching credit worth up to £100 to sign up to GoFibre!
What is the GoFibre switching scheme?
We know changing provider gets complicated. So to alleviate the added stress of incurring cancelation charges, we're offering a switching credit worth up to £100 to any residential customer who signs up to GoFibre through one of our telesales or field advisors and incurs early termination charges when switching their broadband from their previous provider.
How do I claim a Switching Credit?
It's really simple, once you've ordered your GoFibre package through our wonderful telesales or field advisors, and paid your previous provider their termination fee, you come to us with the following:
- Your name and address;
- Your GoFibre account number;
- A copy of the final bill from your previous provider showing the early termination charges; and
- Evidence that the early termination charges have been paid – this could be a copy of a bank or credit card statement showing the relevant payment. Any other payments included on the statement may be redacted or covered.
- We recommend that you do not cancel your existing broadband service until your new GoFibre broadband has been activated to ensure that you do not suffer any loss of service.
